Help & Support

Frequently Asked Questions

1.My product is defective, what do I do?

If your product is defective and unused, please contact us at sales@erogirlsextoy.com or call us at +86 0755-81775790. Our Customer Experience Team will be pleased to help you. In order to return and receive a refund for a defective product you must get approval from our team.

2.I would like a refund for my product, how can I do this?

Check out our Refund & Returns Policy. Please note that we only accept returns for damaged or defective products. You must get approval from our team before you can return the damaged product to receive a refund.

3.How can I find more information about a product?

Please contact us at sales@erogirlsextoy.com 24 hours, or call us at +86 0755-81775790 between 9AM and 18PM UTC+8 Monday to Friday, except holidays. You can also live chat with us at the bottom of your screen. Our Customer Experience Team will be pleased to give you whatever information you need. for a reply with

4.Can you help me place my order?

Call our Customer Experience Team at +86 0755-81775790 between 9AM and 18PM UTC+8 Monday to Friday, except holidays. You can also send use an email at sales@erogirlsextoy.com and you'll receive a reply within 24 hours, 7 days a week (even holidays). Alternatively, you can chat with us using our live chat in the bottom of your screen.

5.How do you ship your packages? Are they shipped discreetly?

We ship our packages in completely discreet boxes and envelopes. Check out our Shipping & Delivery policy as well as our Discreet Packaging page for more information.

6.I haven't received my tracking number, what should I do?

Tracking numbers can take up to 48 hours to be created. See our Shipping & Delivery page for more details.

7.Can I cancel my order?

We process most of our orders on the same day so cancellations are not possible. See our Shipping & Delivery page for more information.

8.I only received part of my order, what should I do?

If you have placed multiple different orders and didn't receive one (or more) or them, then unfortunately we cannot assume responsibility. Please contact your courier as it has probably been lost.
 

If you have made a single order that contains multiple items, and didn't receive one (or more) of the items in your order, please contact us at sales@erogirlsextoy.com and we'll respond within 24 hours, 7 days a week, or call us at +86 0755-81775790 between 9AM and 4:30PM UTC+8 Monday to Friday, except holidays, and our Customer Experience Team will help you.

9.I did not receive my order, what should I do?

Unfortunately, we are not responsible for orders once they leave our factory. Please contact your courier for more assistance.

 

 

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